FREQUENTLY ASKED QUESTIONS
You can make your payments with credit or debit card.
-There is no payment option at the door.
-Payment via wire transfer of EFT is not possible.
-Payments can be made with international cards that are 3D-secure.
Installment plans are available for purchases made through Vakko Online Shop with the following credit cards: World, Bonus, Maximum, CardFinans, Axess, and Paraf.
Due to legal restrictions, installments cannot be applied for Food and Cosmetics purchases. These purchases can only be made with single payment.
If you select the single payment option when placing your order, no extra installments can be made afterwards.
For information on Vakko Made to Measure, please contact us:
Phone number: 0216 454 0 800
Email: ozeldikim@vakko.com.tr
You can contact our Vakko Wedding Customer Relations department for information and appointments by calling 0850 800 65 65.
Contact us here.
You can enter the code of your discount coupon in the ‘Promotional Code’ field located next to the list of products in your shopping bag.
-You can use only one discount coupon per order.
-The discount coupon cannot be used together with other campaigns or discounts. The discount amount/rate defined to your coupon will apply only to the non-discounted products in your shopping bag.
To locate your nearest Vakko store, please see our Vakko Stores page.
Items sent back for inspection to the store of purchase within 15 months of the invoice date are sent to our inspection department and examined by our production and quality control teams.
-You can send your items for inspection to stores along with your invoice.
-Inspection will not be performed on items sent without an invoice.
-During inspection, if an item is found to have a production-based defect, the item is accepted for return.
-Items damaged as a result of use or poor cleaning practices will not be accepted for return.
-Items purchased in store cannot be sent to Vakko Online Shop for inspection. If you send an item purchased in store to Vakko Online Shop, the item will be sent back to you without undergoing inspection.
Products sold through Vakko Online Shop are limited to our in-store stocks. The availability of your product is checked after we receive your order. If your product is out of stock, our Customer Service department will contact you and your refund will be issued.
EXCHANGES
Items purchased from Vakko Online Shop can be exchanged in Vakko stores.
-Items purchased from our Website cannot be exchanged from Vakko Online Shop.
-Exchanges cannot be made unless the delivery slip, printed invoice, or exchange card belonging to your purchase is presented. Products must be unused and have all accessories intact.
-Returns and exchanges will not be accepted for cosmetics (perfume), food (chocolate, tea, coffee), evening dresses, underwear, swimwear, and accessories.
RETURNS
You may return products purchased from Vakko Online Shop within 30 days (1 month) of the date of purchase by shipping them to us using one of our contracted shipping companies. The invoice must be included in the shipment. For product returns for which the sales invoice is issued corporately, a return invoice must be issued to us. Products for which a return invoice is not issued cannot be processed.
-Your refund will be issued by Vakko Online Shop or Vakko stores within 10 business days.
-Returns cannot be made unless the delivery slip or printed invoice belonging to your purchase is presented. Products must be unused and have all accessories intact.
-Returns and exchanges will not be accepted for cosmetics (perfume), food (chocolate, tea, coffee), evening dresses, underwear, swimwear, and accessories.
-For purchases made by debit card, it may take longer for the amount to be refunded to your account depending on your bank’s policies.
You can return your products free of charge with Yurtici Kargo or UPS. For returns shipped through other cargo companies, the shipment fees will be incurred by the customer. Returns cannot be made with Hoopkapıda.
Returns should be made to our return address indicated below:
Free Shipment Codes :
Yurtici Kargo Customer Return Code: 466946081
UPS Customer Return Code: V20R51
RETURN ADRESS
Vakko Online Shop
Koza Mah. 1673 Sok. No:125 34517
Esenyurt, Istanbul
NOTE:
-Items purchased in store cannot be exchanged from or returned to Vakko Online Shop.
-Products purchased from the Outlet section of Vakko Online Shop can be exchanged or returned only at Outlet stores. An outlet exchange card is included in gift packages of outlet products.
-Seasonal items purchased from Vakko Online Shop can only be exchanged or returned in our seasonal Outlet stores.
Shipping costs for products you wish to return are covered by Vakko. To be exempt from shipment fees, you must send your products to our return address through one of our contracted cargo companies.
- Diğer kargo şirketleriyle gönderilen iadelerde kargo ücreti alıcıya aittir.
Your products are delivered to you with a return form. You must fill out this form indicating your reason for return and the barcode number of the product to be returned. The completed return form must be included in the return package shipped to our return address.
Free Shipment Codes
Yurtici Kargo Customer Return Code: 466946081
UPS Customer Return Code: V20R51
Return Address
Vakko Online Shop
Koza Mah. 1673 Sok. No:125 34517
Esenyurt, Istanbul
Returned items will be checked for compliance with return conditions. If the products are approved, your refund will be issued to your credit card within 10 business days of our receipt of the products. You will receive an email confirmation when your return has been approved.
-The time it takes for the refunded amount to reach your account depends on your bank. Contact your bank for more information.
You can cancel your order before it is shipped. You can reach us via e-mail support found under the Help menu or through our Customer Relations line at 0216 454 0900 to request the cancellation of your order.
An exchange card is a voucher that holds an amount equivalent to the value of a product you want to return or exchange. An exchange card is given to you if the return or exchange for your product cannot be made during your visit to our store (e.g. if you do not find an item you would like to exchange your purchased product for or if the correct size of your clothing item is out of stock).
-Exchange cards are valid for 1 year.
-You can learn the current balance on your card by visiting our stores.
-Exchange cards can only be used in store. They are not valid for Vakko Online Shop.
You receive instant discounts on purchases you make with your Vakko Card.
-Vakko Card discounts do not apply to discounted products.
-Vakko Card does not offer discounts on consigned products.
-Vakko Card discounts cannot be combined with a discount coupon or different campaign.
-Your Vakko Card's turnover is transferred as of January 1st.
As your purchase amount increases during the year, so does your discount rate.
You can use your Vakko Card at Vakko, Vakko Boutique, Vakko Home, Vakko Wedding, Kiosk Vakko, Vakko Chocolate, Vakkorama, V2K designers, and W Collection to earn:
-5% discount for purchases between 10,000 – 30,000 TRY,
-10% discount for purchases between 30,000 – 75,000 TRY,
-15% discount for purchases between 75,000 – 200,000 TRY,
-20% discount for purchases between 200,000 – 400,000 TRY,
-25% discount for purchases of 400,000 TRY and above.
Once you become a member on Vakko Online Shop, your Vakko Card is automatically assigned to your account. As your purchase amount increases during the year, so will your discount rate.
Vakko Card discounts do not apply to discounted products or sales periods. The benefits offered by Vakko Card cannot be used in conjunction with other discounts and campaigns, unless specified otherwise.
Your Vakko Card is special to you, so it cannot be used by or transferred to anyone else.
For seasonal items, your order will be shipped within the first business day after it reaches us. For Outlet products, this period is 5 business days.
-Delivery times and conditions may vary during promotional campaigns.
-Vakko Chocolate orders placed by 3:30 PM on weekdays are shipped on the same day. Orders placed after 3:30 PM are shipped the following business day. Orders placed after 3:30 PM on Thursday are shipped at the beginning of the following week. See Vakko L’atelier to discover the unique tastes we have to offer.
-Express delivery orders placed Monday –Saturday before 2:30 PM are delivered within the same day. Orders placed after 2:30 PM are delivered the next day.
Your cargo tracking number is sent to your email once your order is shipped. You can track the status of your order by clicking on the link in the email or by visiting My Account > My Orders on our Website.
Delivery times and conditions may vary if emergency situations, such as a strike, lockout, natural disaster, uprising, public movement, nuclear risk and danger, war, invasion, revolution, civil war, sabotage, or fire, arise or setbacks caused by the recipient (e.g. recipient is not present at address, an authorized recipient is not present, the recipient moved out of the address, etc.) occur.
Orders are shipped by Yurtici Kargo. In case no one is present at the address at the time of delivery, the cargo officer will leave you a notice and a second delivery attempt will be made to the same address the following business day.
You can contact a customer representative at Yurtici Kargo to inform them about the time window that you will be available to receive your order. Delivery will then be made within two days.
The standard shipping fee for purchases of less than 1000 TRY made through Vakko Online Shop is 39.90 TRY. Standard shipping is free for purchases of 1000 TRY or more. The fee for express delivery shipments made by Hoopkapıda is 39.90 TRY.
Standard delivery orders are delivered to your shipping address by Yurtici Kargo. Express delivery orders are delivered by Hoopkapıda.
We currently only deliver within Turkey. We do not ship internationally (including TRNC).
Cargo companies do not work on public holidays so deliveries cannot be made.
The address in your order cannot be changed. You may contact our Customer Relations department before your order is shipped to request the cancellation of your order.
You must present a photo ID and provide your signature to receive your order.
Upon delivery of your order, you must open the package and check to ensure all products were delivered and are undamaged. In case of any problems, you can return the item to the cargo officer and request for a ticket to be issued.
If you are not present at your shipping address, your order will be delivered to the name indicated in the shipping address after a photo ID is presented and a signature is obtained.